waving
Ask caller to wait

Track 15

Track 16

Important words and phrases

Click on any word for its dictionary meaning

please hold
to be free
can you hang on a minute?
just bear with me a moment
I'll be with you in a ..
I'm connecting you
I'm putting you through
in a couple of minutes
can he call me back?
speak to you later
don't hang up


Patrick 2013

You can click on any word for its dictionary meaning

A

Listen to track 15

Who does the caller want?

Who is the caller?

How many people does the caller speak to?


B

You work in the Sales department. Your colleague, Malcom, wants to know the price of a computer.

Listen to each sentence and respond as below

1 Answer the phone

2 Offer help to Malcolm

3 Ask Malcolm to wait - open the document

4 Ask Malcolm to wait - look for the price

5 Offer more help

6 Say goodbye