Ask caller to wait

Track 15

Track 16

Important words and phrases

Click on any word for its dictionary meaning

please hold
to be free
can you hang on a minute?
just bear with me a moment
I'll be with you in a ..
I'm connecting you
I'm putting you through
in a couple of minutes
can he call me back?
speak to you later
don't hang up

Patrick 2013

You can click on any word for its dictionary meaning


Listen to track 15

Who does the caller want?

Who is the caller?

How many people does the caller speak to?


You work in the Sales department. Your colleague, Malcom, wants to know the price of a computer.

Listen to each sentence and respond as below

1 Answer the phone

2 Offer help to Malcolm

3 Ask Malcolm to wait - open the document

4 Ask Malcolm to wait - look for the price

5 Offer more help

6 Say goodbye