waving
Taking messages

Track 11

Track 12

Track 13

Track 14

Important words and phrases

Click on any word for its dictionary meaning

put on hold
to be free
can I take a message?
just in case
to take a look at
can you spell that?
what's it in connection with?
can I read that back to you?
lower case
go ahead
anything else
I'm dealing with something
bear with me a moment
can he call me back?


Patrick 2013

You can click on any word for its dictionary meaning

A

Listen to track 11

Who does the caller want?

Who is the caller?

What is the message?

How do you spell her name?(say out loud)


B

On track 12 listen to people spelling five names

Repeat the spelling of each name

M-A-R-O-G-G

P-A-L-G-I-M-I

H-A-N-S-N

T-O-I-M-I-T-U-S-J-O-H-T-A-J-A

L-O-P-O


C

Now listen to track 13

Who does the caller want?

Where is she?

Who is the caller?

What is the message? Write it down.

How do you spell her name?(say out loud)

What is her telephone number?(say out loud)

What does she want?


D

You take a call for Martha. She's not there.

Listen to each sentence and respond as below

1 Say Martha's not there and offer to take a message

2 Say you're ready to start

3 Ask for the spelling.

4 Check the spelling

5 Ask for the reason for the call

6 Check if that's the end of the message