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Telephone English


Making and taking calls

Track 6

Track 7

Important phrases

I'd like some information about ...
Can I speak to someone about ...
I'm calling in connection with ...
The reason I'm phoning is ...
I'm calling with regard to ...
I'm calling about ...

Patrick 2013

Click on any word for it's dictionary meaning

A

Listen to track 6

Large companies could have the following departments:

Human Resources - After Sales - Sales - Accounts - Training - Marketing

Listen to track 6 again

Which department would you put the caller through to?


B

Listen to track 6 again

What are the missing words in these sentences?

Can I speak ................. receiving a brochure?

I'm calling ............. a payment ...

The reason I'm phoning ........... some rewritable CDs...

Hello. It's .................. the advert ...

Hi. It's ................ English lessons

I ............... change something


C

You see a job advert in a local newspaper and want to apply.

Listen to track 7. At each pause make your response

Pause 1: Give your reason for calling

Pause 2: Say your name

Pause 3: Give your reason for calling

Pause 4: Give your reason for calling