Telephone English

Making and taking calls

Track 3

Track 4

Track 5

Important phrases

Good morning/afternoon/evening
Can I help you?
How can I help you?
How are you?
One moment
Could I speak to?
Can I have your name?

Patrick 2013


Listen to track 3

For each call 1, 2 and 3:

Does the person who answers know the caller?

Does the caller want to speak to the person who answers?


Listen to track 3 again

Identify 3 ways to:

answer the phone

ask to speak to someone

offer help to a caller

say who you are


Now listen to track 4

Listen again, click pause after each phrase and repeat it


Track 5 responses

1 Ask to speak to Freddy

2 Say your name

3 Greet Freddy and say your name

4 Say who you are and ask if Freddy has time to talk

Play track 5