waving
Telephone English


Answering the phone

Track 1

Track 2

Important phrases

Good morning/afternoon/evening
Can I help you?
How can I help you?
...speaking
How are you?
Sales
Reception


Patrick 2013

A

How do you answer the phone in your country? Talk about this with your partner.

Listen to track 1

Each call has three parts what are they?

What are the correct phrases?


B

Listen to track 1 again

Which is correct when you first reply?

Tell me -- or -- Good morning

Ready -- or -- Hello

Can I help you -- or -- What do you want

Give me -- or -- Can I speak to

Speaking -- or -- Talking

I am -- or -- it’s.


C

Now listen to track 2

At each pause make your response