Answering the phone
Can I help you?
How can I help you?
How are you?
How do you answer the phone in your country? Talk about this with your partner.
Listen to track 1
Each call has three parts what are they?
What are the correct phrases?
Listen to track 1 again
Which is correct when you first reply?
Tell me -- or -- Good morning
Ready -- or -- Hello
Can I help you -- or -- What do you want
Give me -- or -- Can I speak to
Speaking -- or -- Talking
I am -- or -- it’s.
Now listen to track 2
At each pause make your response