English at Work - Apologising

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How to say sorry.

saying sorry

This section is more advanced

There are many ways of saying sorry in English. Perhaps too many?

You can download a transcript and some questions for this
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wordle illustration
Anna is with an important client Mr Lime, from Citrus Ventures. He's angry and she'll have to calm him down. She could cope brilliantly here or this could be a horrible mess!
Listen to the recording. You may find it difficult, so play back as many times as you wish before looking at the transcript.

Here are some of the words and phrases you will hear:

That's totally unacceptable. I'm really sorry to hear that. That must have been very inconvenient. We will sort this out. It won't happen again

Here are some questions about the program.

Say the answers to yourself and then
click on the question to see my answer.

Writing Exercise

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Explain how Anna how Anna is going to solve Mr Lime's problem.